Aquilla Training Cancellation Policy

Please refer to our Returns/Cancellation Policy for more information about returning products (and related refunds, replacements or repairs).  The Cancellation Policy is incorporated by reference (which means that it forms part of these Terms and Conditions).

General Returns

No training purchased on can be returned to us for a refund.  Training modules are non-returnable items. Please contact us by email if you are unsure about anything.

Statutory Returns

Section 44 of the Electronic Communications and Transactions Act may apply to your order. Section 44 is only applicable if you are a natural person – in other words, a human being. You must also be the end user of the training or service. If you qualify as a consumer under the ECT Act, you may be entitled to cancel some electronic transactions within seven days, without reason or penalty, but once you have opened or downloaded the material, no refunds will be done.

The following goods CANNOT be cancelled or returned in terms of the ECT Act:

  • Unsealed, downloaded or opened video games, software or other audio or video recordings or electronic files,
  • books, tools, magazines or other periodicals, and
  • items we have specially sourced for you or training we customised for your specific organisation
  • training, webinars purchased on our online platform.

We aim for complete customer satisfaction. We respect our customers’ rights and always try to comply with best practice and all relevant laws. If you are not satisfied with any of our goods, or have any questions, please contact our customer services department and have your invoice ready. We will try our best to solve your problem. 

Incorrect Items - Course Registration

If you have registered for a course module and downloaded or opened the material, we cannot do any refund or exchange it for another course module. If you have registered for a specific course module and used the wrong venue or town, we will alter your attendance to reflect for the changed venue.  

Please contact us or call us within 24 hours where the workshop venue or town needs to be changed.

Last Updated: 20/11/2018

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